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FAQS

FAQS

Can I cancel or change my order?
If you would like to cancel an order please contact us as quickly as possible at info@kinilush.com. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will be able to cancel an order once it has been placed.

 

How do I track my order?
You will know your order has been processed for shipment as soon as you receive your shipping confirmation email. This email will contain your tracking number. Please use this number in order to track your package. Please allow up to 24 hours for your tracking number to show movement. Go to http://www.17track.net/en and enter your tracking # to track your package.

 

Do you ship internationally?
Yes, we do ship internationally to select countries. Please choose your desired country at check out in order to see where we ship. 

 

Customs Charges?
Unfortunately, We are not liable for customs charges in customers receiving country. Paying custom charges is the responsibility of the customer receiving the package.

 

What shipment methods do you offer?
Our standard shipping method is Post Indonesia mail. If located within Indonesia, your order will likely be delivered within 3-5 business days. For international orders, please select the destination country at check out to see what shipping methods we have available for your selected country.

 

How long does it take to receive Free Shipping?
Regular shipping out of Indonesia takes 3 weeks time (15 Business days).
How do I track my orders?
Head over to http://www.17track.net/en and enter your tracking # provided on your receipt. 

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